At Viewpoint we take quality seriously.
We understand that when you purchase a rugged display you are paying extra money for a product that is designed to operate reliably for years, not months. When a display leaves our facility we never want to see it again. We follow a set of rigorous quality control procedures to ensure that all of our products are free of defects and comply with the original intent of the design.
Each of our rugged displays is built by trained operators using standardized assembly instructions. Inspections are conducted throughout the assembly process to ensure that the displays are being assembled correctly. Following assembly, each display is powered on and functionally tested for an extended period of time. During this time our rugged displays receive a barrage of environmental tests (vibration, thermal cycle, etc…) thus ensuring that there are no hidden defects prior to shipment. Test failures and field failures are recorded and troubleshooting is conducted to determine the root cause of the defects. Results are analyzed and fed back to our engineering team and/or supply base in an ongoing attempt to improve the quality of our products.
Viewpoint’s Quality Management System is compliant with and tailored to meet the various quality requirements as detailed in ISO 9001:2008. Our quality program aims for complete traceability and control of all manufacturing processes and configuration management throughout all phases of production. A variety of inspection and analysis tasks are performed throughout the design and production process.
Viewpoint utilizes its own test equipment for burn in on production hardware. A Factory Acceptance Test (FAT) is performed on every display prior to shipment. This FAT includes various functional and environmental stress screening (ESS) tests as applicable. Military specification environmental testing is subcontracted to an accredited ISO/IEC 17025 facility.
It is this focus and confidence in our quality that enables us to offer the longest warranty in the industry (2 years). We challenge you to find another rugged display manufacturer that stands behind the quality of their products like we do.